How to Deal with Emergency


In Case of Fire

  In case of fire, tell neighbors in a loud voice, and call the fire department for a fire truck.

Phone number is 119.

Tell a firefighter “Kaji desu (Fire occurred)”, and explain where the fire broke out such as its address and landmarks.



In Case of Sudden Illness or Injury

  In case of a sudden illness or injury, call the fire department for an ambulance.

Phone number is 119.

If the illness or injury is not so serious that you can go to the hospital on your own, please use a taxi or a car.
Tell the stuff “Kyukyu desu (It’s an emergency)”, and explain where you are (your address, landmarks, and etc.), and what happened (the condition of the illness or injury, and so on).



In Case of Robbery or Accident

  If you are involved in crimes such as a robbery, or in accidents, call the police.

Phone number is 110.

Tell the police man “Dorobo ni hairaremashita (My house was burglarized)”, or “Kotsu jiko ga okimashita (I had a traffic accident)”, and explain when and where it took place, and what happened.


**You can call “119” or “110” in free of charge. You don’t need a 10-yen coin or a phone card from a payphone.



In case of an earthquake

  First you should know that survival is not luck. You can survive an earthquake and minimize its damage simply by becoming aware of potential hazards and taking some basic precautions. Develop a family earthquake plan.

◆ Action which protects you
1.  Stay calm and seek safety.
* Try to get under a study desk or table.
* Cover your head with a cushion or pillow.
* When you feel an earthquake, open a door right away. This ensures an escape route after the earthquake is over.
* Do not rush outside.
2.  Prevention of fires.
* Be quick to turn off any heat sources in use such as gas burners and heating stoves.
* Turn off the stopcock of gas appliances and unplug electrical appliances.
* When evacuating after an earthquake is over, make sure to switch off the circuit breaker.
* Put out any fires that may have started.
3.  Stay away from narrow streets, walled streets, cliffs and river banks.
4.  Evacuation procedure
* Evacuation on foot with a minimal amount of personal belongings.
* Get away from the bottom of mountains and cliffs.
5.  Be sure that the information you receive is correct.
* Don’t listen to rumors. Follow the news on T.V. or radio.
* Follow the instructions given by the municipal office, fire department and police department.
* Don’t use a telephone unnecessarily. Calling the fire department, etc. to seek news on disaster status can affect their activities.
6.  Provide first aid for slightly injured people in cooperation with others.
7.  If you find a person pinned under a collapsed structure or a fallen object, join forces with other community members for rescue activities.
8.  What to do when driving a car.
* Immediately pull over to the side of the road or into a vacant lot and turn off your engine.
* Listen for news on the radio.
* Follow the instructions of the Police.
* Evacuate on foot, leaving the key in the car.


◆ A usual measure
1.  Family members should talk about the following points and their responsibilities during:
* Where is the safest place at home.
* Check the first aid kit and look around for fire hazards.
* Who will be responsible for evacuating babies and the elderly.
* Places and routes to evacuate.
* Who takes what during an evacuation and who knows the location of the first aid kit for emergencies.
* Decide: the responsibilities of family members for both day and night earthquakes.
2.  Preventing furniture and elevated furnishings from tipping over or falling down.
* Secure furniture with brackets.
3.  Preparing extinguishers.
* Flashlight and extinguisher
* Filling bathtub with water
* Triangular bucket containing water
* Slippers and sneakers with thick soles to prevent injuries due to broken glass on the floor
4.  Preparing personal effects and a first aid kit for emergencies.
* Prepare minimum personal effects and a first aid kit so that you can use them when you evacuate for emergency reasons.
5.  How to confirm family members’ safety.
* Predetermine a place for the family to reunite when an earthquake has occurred.
* Choose one of your relatives or friends (preferably one living in a remote place) as a central contact point for family safety information during an earthquake.
* Discuss among family members how to effectively use the NTT “Disaster Message Exchange Dial 171.”




In times of typhoons and floods

  In Japan from summer through autumn, there are many typhoons that bring strong winds and torrential rain which can cause landslides and flood damage. To be prepared for such strong winds and floods, the following points should be given attention.

1.  Your residence should be fully inspected. In order to keep damage to a minimum, repairs and reinforcements should be carried out.
2.  In the event of a blackout (electric power failure), have a flashlight, portable radio, etc. in a set place familiar to each member of the family.
3.  Keep things you need to take with you in an emergency in a convenient place.
4.  Confirm where the nearest disaster shelter is and how to get there.



◆ Evacuation areas when a disaster strikes
homepage Map of evacuation areas